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Continue ShoppingRefund Policy
Introduction
At Knit Valley Online, customer satisfaction is important to us. We strive to provide high-quality leggings and apparel that meet our customers’ expectations. This Refund Policy outlines the terms and conditions regarding refunds, returns, and exchanges for products purchased through our website.By placing an order with Knit Valley Online, you acknowledge and agree to the terms outlined in this Refund Policy.
Eligibility for Refunds
Customers may be eligible for a refund if they receive a damaged, defective, incorrect, or incomplete product. To qualify for a refund request, customers must notify us within 7 days of receiving the order and provide clear evidence, such as photographs of the product and packaging.Refund requests submitted after the specified period may not be eligible for review or approval.
Damaged or Defective Products
If you receive a product that is damaged during shipping or has a manufacturing defect, please contact our customer support team immediately. We may request photographs and additional information to verify the issue.Once the claim is reviewed and approved, we may offer a replacement, exchange, store credit, or refund, depending on product availability and the nature of the issue.
Incorrect Items Received
If you receive a product different from what you ordered, please notify us within 7 days of delivery. Upon verification of the issue, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund.The incorrect item must be returned in its original condition, unused, and with all original tags and packaging intact.
Non-Refundable Items
For hygiene and safety reasons, certain items may not be eligible for return or refund once opened, used, washed, altered, or damaged after delivery.
Refunds will not be provided for products that:
- Have been used, worn, washed, or altered.
- Are returned without original tags or packaging.
- Show signs of misuse or improper handling.
- Are purchased during clearance, sale, or promotional campaigns unless the item is defective.
- Are damaged due to customer negligence after delivery.
Order Cancellation
Orders may only be canceled before they are processed and shipped. Once an order has been dispatched, cancellation requests cannot be accepted.Customers are encouraged to review their order details carefully before completing their purchase.
Refund Process
To initiate a refund request, customers should contact our support team with their order details and a description of the issue. Supporting photographs and relevant information may be requested to assist in the review process.Once the request is received, our team will evaluate the claim and notify the customer regarding approval or rejection within a reasonable timeframe.Approved refunds will be processed using the original payment method whenever possible.
Refund Timeline
After approval, refunds may take several business days to appear in your account depending on your bank, payment provider, or financial institution. Processing times may vary and are beyond our direct control.Customers are advised to contact their payment provider if a refund does not appear within the expected timeframe after approval.
Exchange Policy
In certain situations, we may offer product exchanges instead of refunds. Exchanges are subject to product availability and approval by our customer service team.Products returned for exchange must be unused, unwashed, and in their original packaging with all tags attached.
Shipping Charges
Shipping charges paid during the original purchase are generally non-refundable unless the refund is approved due to an error on our part, such as sending the wrong product or delivering a defective item.Any return shipping costs may be the responsibility of the customer unless otherwise stated by Knit Valley Online.
Fraud Prevention
To protect our customers and business from fraudulent activities, all refund requests are reviewed individually. Knit Valley Online reserves the right to refuse refund requests that appear fraudulent, abusive, or inconsistent with this policy.
Changes to This Policy
We reserve the right to modify, update, or revise this Refund Policy at any time without prior notice. Any changes will be posted on this page along with the updated effective date. Continued use of our website following any changes constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Phone: +91 90927 40817
Email: admin@knitvalleyonline.com