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Continue ShoppingShipping Policy
Introduction
At Knit Valley Online, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order with Knit Valley Online, you agree to the terms outlined in this Shipping Policy.
Order Processing
All orders are processed after successful payment confirmation. Once an order is received, our team begins preparing the products for packaging and shipment.Orders are typically processed within 1 to 3 business days. Processing times may vary during peak shopping seasons, promotional events, public holidays, or due to unforeseen circumstances.Customers will receive confirmation once their order has been successfully processed and dispatched.
Shipping Locations
Knit Valley Online currently ships products across India. We continuously work to expand our delivery network to serve more customers.Delivery availability may vary depending on the customer’s location and the serviceability of courier partners.If a location is not serviceable, we reserve the right to cancel the order and notify the customer accordingly.
Delivery Time
Estimated delivery times may vary depending on the destination, courier service, weather conditions, public holidays, and other factors beyond our control.Generally, orders are delivered within 3 to 10 business days after dispatch. However, delivery times are estimates only and should not be considered guaranteed delivery commitments.Certain remote or rural locations may require additional transit time.
Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before payment is completed.From time to time, Knit Valley Online may offer free shipping promotions or special delivery offers. Such promotions are subject to specific terms and conditions and may be modified or withdrawn without prior notice.
Order Tracking
Once your order has been shipped, tracking information may be provided through email, SMS, or other communication channels.Customers can use the provided tracking details to monitor the status of their shipment through the designated courier service.Tracking updates are managed by third-party logistics providers and may not always be immediately available.
Delivery Address
Customers are responsible for providing complete and accurate shipping information at the time of purchase.Please ensure that your name, address, phone number, postal code, and other delivery details are entered correctly.Knit Valley Online shall not be responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.
Failed Delivery Attempts
Our courier partners may attempt delivery multiple times based on their internal delivery procedures.If delivery cannot be completed due to customer unavailability, incorrect address details, refusal of delivery, or other customer-related reasons, the shipment may be returned to us.Additional shipping charges may apply if reshipment is requested.
Damaged Packages
Customers are encouraged to inspect packages upon delivery.If a package appears damaged, tampered with, or opened before delivery, customers should immediately notify the delivery personnel and contact our customer support team.Photographic evidence may be requested to assist with investigation and resolution.
Lost Shipments
In rare situations where a shipment is lost during transit, Knit Valley Online will work with the shipping carrier to investigate the issue.Resolution timelines may vary depending on the courier partner’s investigation process. Appropriate action will be taken after verification of the claim.
No Cancellation After Shipment
Once an order has been processed and shipped, it cannot be canceled. Customers are advised to review all order details carefully before completing their purchase.Our shipping and fulfillment process begins shortly after order confirmation to ensure timely delivery.
Delivery Acceptance
Upon successful delivery, responsibility for the purchased products transfers to the customer.Customers should ensure that someone is available at the delivery address to receive the package.Proof of delivery provided by the courier partner shall be considered evidence of successful delivery.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Phone: +91 90927 40817
Email: admin@knitvalleyonline.com